Q : What is TeacherSupport.online?
A : TeacherSupport.online is launched in 2018. In phase 1 the focus is IT. Later on other knowledge groups will be added as well. TeacherSupport.online is a community portal where experts can offer their services and people who need help can select and hire the expert they need.

Q : In what way do the training sessions take place?
A : Buyers get trained by their teachers in a virtual way by sharing screen using the BigBlueButton tool,

Q : How do I know that the ordered services are delivered and how do I know that my delivered services get paid?
A : Only by using the TeacherSupport platform delivery and payment is guaranteed. Buyers pay upfront and a teacher will get back after delivery. The payment will be stored at the portal and will be released when the buyer is satisfied. When there is a dispute, the portal admin will decide.

For Teachers (sellers)

Q : How do I know if I am suitable to present myself as a Teacher?
A : When you are an expert in a certain field of knowledge you can offer this knowledge as a teacher at this website. It helps when you are certified at this field of knowledge. But this is not a must.

Q : How do I determine my hourly rate?
A : Take a look at what other teachers that get hired are receiving for their services. If you want to get hired you must not be too expensive.

Q : How to become a Teacher?
A : Becoming a teacher is easy. Setup your profile and start today. This is what you should do:
1. Setup your profile.
2. Get your first customers and deliver great work.
3. Get great feedback.
4. Get paid.

Q : How do I communicate with my buyers?
A : Before you get hired you can communicate by email via the portal. Buyers get trained by their teachers in a virtual way by sharing screen using the BigBlueButton tool. This tool is getting explained here: https://www.youtube.com/watch?time_continue=22&v=J9mbw00P9W0

Q : How do I get paid?
A : The TeacherSupport.online portal will collect the agreed project payment in advance. The teacher will be paid afterward, when the project is finished. This way quality of work and a safe payment process is guaranteed.

Q : How many do I get paid?
A : The teacher will receive the agreed amount of money minus 20%. This 20% is for the portal to compensate all expenses.

Q : What to do when I delivered a good product and my buyer stays unsatisfied?
A : In that case the teacher can escalate by contacting the portal admin. When there is a dispute, the portal admin will decide.

For Buyers

Q : How to find a Teacher?
A : Use the TeacherSupport.online search and filters, to find the right teacher for your project. Selecting the right teacher is easy.

Q : How do I select the teacher with the best fit?
A : Check out the skills, knowledge and experience of the teacher. Check out the feedback from buyers like you. Choose the package that best fits your needs. Contact the teacher with any questions to make sure they are aligned with your expectations. Hire the teacher and start.

Q : How do I contact my Teacher before I order his services?
A : Via the portal you can communicate by email with the teacher.

Q : How can I pay for the ordered service?
A : You can pay by creditcard and iDeal.

Q : How does the training will be delivered?
A : You get trained by your teachers in a virtual way by sharing screen using the BigBlueButton tool. This tool is getting explained here: https://www.youtube.com/watch?time_continue=22&v=J9mbw00P9W0

Q : What to do when I am not happy with the delivered services?
A : In that case you can escalate by contacting the portal admin. When there is a dispute, the portal admin will decide.